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At Oliver-Tolas, our highest priority is to exceed customer expectations through exemplary service and the supply of safe and effective products.
Oliver-Tolas thinks and acts like a medical device manufacturer, with a commitment to patient safety and product quality that is management-driven and shared by all Oliver-Tolas employees. We're proud of the fact that our quality program meets the stringent standards of medical device and pharmaceutical manufacturers worldwide. We don't just talk about quality, we walk the walk—and we have the numbers to prove it.
Some of the keys to the strength of our quality program are:
- ISO 13485:2003, ISO 9001:2008, and FDA registration
- Quality assurance built into everything we do, from order entry to contract review, from document control to training programs, from design control to validation
- Our new FDA 21 CFR Part 11 validated on-line data collection system, which tracks processes to monitor ongoing quality
- On-line inspections that meet MDM standards
- A proven corrective and preventative action (CAPA) system, which has reduced complaints by more than 66% in the last four years (even as order and shipment volume have continued to increase)
- Thorough containment of non-conforming product supported by electronic traceability via bar coding
- Documentation supporting all of our quality systems (available upon request)
Continuous improvement is a way of life at Oliver-Tolas as we remain focused on delivering the highest quality products to our customers.
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